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Auto Repair Shop Shuttle Service Solutions

Grow Your Shop and Provide Better Customer Experiences


Auto repair and body shop customer shuttle, roadside assistance and parts delivery service solutions.


Grow your business, right now.
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Grow Your Business with Service Suite

 

Retain current customers, win back old customers and delight new ones with Service Suite concierge pick-up and delivery!

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Evolve | Protect | Delight

Replace Shuttles

Traditional shuttles are a thing of the past. With personnel, insurance, and maintenance, a shuttle is more expensive to maintain than modern app transportation options and delivers a worse customer experience.

Reduce Liability

Your drivers, your assets, your liability can become very expensive, especially when there is an issue with accidents and turnover. With Service Suite shuttle services, Rides with Uber can help lower the liability while reducing your personnel and asset risk. Move customers, pick up roadside or deliver parts with a turnkey, scalable service, that has no negative exposure for your shop.

Improve Customer Experience

Your customers expect more and more experience and transparency. Our OnDemand shuttle service provides real time text message updates, mobile driver tracking, white label branding, immediate custom surveys, and a one-to-one shuttle route per customer. Our focus on experience extends to your staff, with easy-to-use tools for booking and managing information and the ability to send your customers a unique link to get them back to their car once service is complete.

On Demand Services

Shuttle On Demand

Modernize your customer experience and easily coordinate pick-ups and drop-offs for any service customer, whether leaving the store or coming back. No assets, insurance or personnel expenses – pay only for the rides you book. “You’ll never worry where your shuttle driver is.”

Traditional shuttles can be expensive and inefficient, typically creating a poor and frustrating consumer experience. If you have loaners, customers frequently request them, even when the service duration is short, and it is difficult to get the loaner back. Shuttle OnDemand is a turnkey, scalable and easy replacement for your shuttle operations and a low-cost alternative to a loaner fleet.

Roadside On Demand

Towing events are stressful and only made worse when the driver ends up being shuttled in the tow truck. Create the best roadside Shuttle OnDemand experience and get drivers back to their home or office on their terms. You’ll ensure their vehicle, and their satisfaction sticks with you. Best of all, no app required.

Rideshare Vouchers


Many of your customers require alternative transportation while their vehicle is serviced or for roadside assistance. Now you can easily send customers Uber Vouchers as a loaner and rental alternative. Take it to the next level, and use vouchers for any occasion including gifts, coupons and more!

Parts On Demand

Parts deliveries are frequent and are time sensitive. Parts delivery operations can be expensive with little to no visibility as to the driver’s location or activities. Parts OnDemand is a reliable and transparent solution for quick parts pickup and delivery to or from your retail location.

Be the first to enable Hot Shot Parts Delivery without the expense or hassle of managing a fleet of trucks and drivers. More effectively compete with all parts deliveries taking place within 30 minutes or less.

Man on phone inside car

Provide Better Customer Experiences with Service Suite

Retain current customers, win back old customers and delight new ones with Service Suite concierge pick-up and delivery!

Learn More

About us

Identifix, a Solera company, supplies a suite of products that help auto repair shops grow their business and become more profitable. For repairs, our flagship Direct-Hit® auto repair information software offers over 3 million technician confirmed fixes, OEM manuals, wiring diagrams, labor guides, as well as a full library of helpful automotive training modules. We also provide technician-to-technician support from our live Direct-Help experts who offer 1-on-1 automotive repair and diagnostic assistance. For shop management, we offer industry leading Identifix Shop Manager platform. For digital marketing, we offer a full suite of services that help shops find new customers and communicate with current ones.

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Direct-Hit® DIY

Direct-Hit ® DIY is specifically designed for personal vehicle owners or hobbyists. It gives you access to professional repair information for 1 vehicle. Specify your make and model and buy now.

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