Subscribers to Direct-Hit® or Direct-Shop can access the platforms via the website by clicking in the top navigation “DIRECT-HIT® LOGIN” or going directly to https://dh.identifix.com/
You can contact Customer Support Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6 to confirm your username(s).
You can reset your password by the following:
Your Direct Hit login screen. Just click “Forgot Username/Password?” Enter your username and answer the security questions. You will then enter your email address to receive a reset password link.
You can contact our Customer Support Team by phone. They are available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6. You can also contact them by email at [email protected].
Identifix is an online tool available for vehicle repair. It can be used on PC, Mac, Tables and Mobile Devices to accommodate the different requirements of modern workshops. This feature is available as standard and requires no downloads or installations.
Yes, the programs are online, cloud-based, meaning workshops will require an internet connection.
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone to verify authorized users. They are available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6. You can also contact them by email at [email protected].
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone to add or remove users from your account. They are available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6. You can also contact them by email at [email protected].
Yes. Content is regularly added from many different sources. We continually add content providing more repairs, newer vehicles, and OEM content helping to create better customer outcomes.
When on the site, click on “Contact Us” located on the lower part of the page. Under Product Support & Training, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can also contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6 or email at [email protected].
For security reasons, we create what we call a ‘Session’ that identifies you and your right to be on the site. Sometimes, your session becomes invalid, and you can no longer use the site until you log back in. When on the site, click on “Contact Us” located on the lower part of the page. Under Product Support & Training, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone for assistance. They are available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6.
You will want to contact our Customer Support Team by phone to verify account information. They are available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6.
Please make sure your request is submitted prior to your next bill date. There is no pro-rating due to the subscription being month to month.
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
Our Customer Support Team is available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6. You can also contact them by email at [email protected].
For Card information: You can change your form of payment online, when logged into Direct-Hit, by clicking on “Payment Settings” on the upper right. You will need to enter your new form of payment and will receive confirmation when completed.
For EFT/Banking Information: you can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6 or by email at [email protected].
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6 or email at [email protected] for account information.
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-800-745-9649 option 6 or email at [email protected] for account information.
When logged into Direct-Hit, to submit a callback request to our team of certified master technicians, click on the repair hotline icon located in the top-right of the header. A great way to potentially save money is to upgrade your account by adding Direct-Help Unlimited service subscription to your monthly Direct-Hit® Professional subscription.
