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Identifix Automotive Repair Shop Software & Services Solutions


Leading provider of automotive repair shop solutions and services designed to improve shop profitability and repair outcomes.





Make More Money with Identifix Auto Repair Shop Solutions


Identifix offers a one-stop shop of solutions that empower auto repair shops to grow and become more profitable. Our solutions are designed to help auto repair shop in 4 key areas of their business: Diagnostics and Repair, Shop Management, Digital Marketing, and Auto Technician Training.


Working with Identifix’s technical and services experts, your business will be supported in ways that directly impact your shop’s performance.




Auto Repair Shops: Identify The Fix Fast

Diagnostic and Repair Information all-in-one-place

Stop changing pages or book marking to save your information! With Direct-Hit®, all your needed OEM information, wiring diagrams, testing procedures, maintenance schedules, parts and labor time guides, and user confirmed fixes are all accessible from one page!

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Identifix Shop Manager

Better technology creates better customer experiences

Identifix Shop Manager (ISM) auto repair shop software is a cloud-based system designed to simplify auto shop management. ISM empowers auto repair shops to be able to quickly generate repair orders, management jobs and review inventory, helping them run more efficiency and profitably. Shop’s can easily generate profitable repair orders that provide helpful detail to customers.

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Achieve Your Marketing Goals

Enhance your marketing effectiveness

 

Get a comprehensive marketing platform that provides rapid deployment across key channels like email, print, Facebook, and display advertising.

With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers.

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One Place for Automotive Repair Training and Diagnostic Repair Information

Direct-Hit® Pro Academy with Mobile

 

A complete auto repair solution for shops combining the professional auto repair information of Direct-Hit® Pro, access to ASE-certified live help carline specialist, and a full library of professional online automotive training courses available from your PC or mobile device. Pro Academy supports professional growth through ongoing education. Technicians save shop time by quickly finding the information they need, as well as having direct access to a professional library of over 350 5-15 minute repair training modules organized into courses.

 

For auto repair shops, using Direct-Hit® Pro Academy with mobile means more cars, less time, less turnover, and increased performance from their technicians.

 

Bundle with Identifix Shop Manager!

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Accelerate Business Growth with the Support of a Call Center Solution

Supplement your phone call conversations with Identifix’s XpertCX inbound call solutions so you never miss another inbound opportunity!

 

  • Customized solutions to mirror your rules and processes
  • Dynamic, customized call scripts
  • 24/7, 365-day operation
  • Service scheduler integrations
  • Real-time email ADF integrations with your CRM
  • Bilingual Spanish and English associates
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Grow Your Business with Service Suite

 

Retain current customers, win back old customers and delight new ones with Service Suite concierge pick-up and delivery!

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All Solutions

Shop Management

Unlock Your Shop’s Full Potential


Simplifies shop management for businesses large and small to help them run more efficiently and profitably.

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Shuttle Service

Grow Your Shop and Provide Better Customer Experiences


Auto repair and body shop customer shuttle, roadside assistance and parts delivery service solutions.

Payment Processing

Save Money On Every Credit Card Transaction


Peri Payment Processing Services by Solera Holdings LLC is an all-new credit card processing service designed to help auto repair and auto body shops to easily accept payments while saving more money on every transaction.

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Direct-Hit® DIY

Direct-Hit ® DIY is specifically designed for personal vehicle owners or hobbyists. It gives you access to professional repair information for 1 vehicle. Specify your make and model and buy now.

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