Inbound
Missed Calls Equals Missed Opportunities
Consumers expect immediate, accurate responses when they call your shop. At the same time, you may be facing staffing shortages and high turnover. XpertCX Call Center solutions from Identifix can reduce the number of missed calls with our outsourced response team solutions.
Our professional representatives manage daily call spikes, field customer questions, and set appointments when your staff isn’t available. We understand no-two shops are the same. That’s why we work with you to customize response plans to cater to every shop’s unique business rules.
- Backstop/Call Overflow
When your staffing is unable to answer the phone, seamlessly forward customer calls to Identifix’s Call Center. Each call is answered on behalf of your shop after a designated length of time or number of rings. - Backstop Appointment
When customers call your shop to schedule an appointment, those calls will automatically forward to Identifix’s Call Center via a person or prompt, such as “Select one to Schedule a Service Appointment.” - After-Hours Calls
Identifix’s Call Center offers a 24-hour answering service. Our team will answer your phone calls when sales or service departments are closed in the evening, over weekends, and even on holidays.
Supplement your phone call conversations with Identifix’s XpertCX inbound call solutions so you never miss another inbound opportunity!
- Customized solutions to mirror your rules and processes
- Dynamic, customized call scripts
- 24/7, 365-day operation
- Service scheduler integrations
- Real-time email ADF integrations with your CRM
- Bilingual Spanish and English associates
Outbound
Keep Your Bays Filled
From discovery to purchase, first service to buyback, check in at every stage of the buyer’s journey with a trained team of professional representatives who encourage appointments to drive sales and service revenue. Get actionable insights from call reports generated by AI-enabled live listening.
- Generate More Leads
Win new buyers with outbound calls focused on new customers, campaign targets, and internet-leads. - Improve Customer Satisfaction
Follow up with buyers after their most recent visit and check satisfaction levels through open-ended conversations and controlled questions. - Keep Service Bays Full
Schedule first-service appointments, remind customers it’s time for service, follow up with customers who have received coupons, and proactively call when vehicle alerts indicate possibly needed services. - Reclaim Revenue
Win back lost and inactive customers with calls to determine why they defected or declined services. - Get Actionable Insights
Make an immediate impact on business with detailed call reporting supported by AI-enabled live listening.
Digital Marketing
