Help when you need it
Call on a Team of L1 Master Techs
DIRECT-HELP is a team of L1 Master Techs that provide live technical assistance on your toughest vehicles. We have a specialist for every manufacturer, so no matter what you’re working on you’ll be connected with an expert for that vehicle.
When the Usual Suspects Aren’t the Problem
Our experts can pick up where your initial testing leaves off. If every test still has you running up against a wall, our team can work with you to find the right diagnosis so you can get on to the repair.
When You Need a Trusted Second Opinion
Sometimes, it’s good to have a trusted second opinion–especially before installing a costly part. DIRECT-HELP can help you quickly confirm you’re on the right track.
When You Don’t Want to Turn Away a Job
Instead of turning down jobs for unfamiliar vehicles or problems, you can supplement your knowledge with DIRECT-HELP to take on the job and be ready for similar jobs in the future.
We’re here to help
Get Help on that Vehicle Right Now
Our DIRECT-HELP team is ready to help you with any vehicle. Learn how you can get your first call for free.
Direct-Hit® Pro Academy
Professional auto repair software designed to provide Auto Repair Technicians information they need to diagnose and repair vehicles along with a full video library of online automotive repair training courses included in the subscription.Learn more
Professional auto repair and diagnostic software with access to over 3 million confirmed fixes from technicians for technicians. Direct-Hit® Pro designed to help automotive technicians diagnose and repair vehicles faster and more accurately the first time.Learn more
A monthly, low-cost option for do-it-yourself technicians and hobbyists. Get access to confirmed auto repair information on one specific vehicle.Learn more