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Expert Help On Your Toughest Vehicles

1-on-1 consulting for professional shop owners and technicians seeking a trusted second opinion and additional expertise on tough diagnostic issues.

help when you need it

Call on a Team of L1 Master Techs

DIRECT-HELP is a team of L1 Master Techs that provide live technical assistance on your toughest vehicles. We have a specialist for every manufacturer, so no matter what you’re working on you’ll be connected with an expert for that vehicle.


When the Usual Suspects Aren't the Problem

Our experts can pick up where your initial testing leaves off. If every test still has you running up against a wall, our team can work with you to find the right diagnosis so you can get on to the repair.

When You Need a Trusted Second Opinion

Sometimes, it’s good to have a trusted second opinion–especially before installing a costly part. DIRECT-HELP can help you quickly confirm you’re on the right track.

When You Don’t Want to Turn Away a Job

Instead of turning down jobs for unfamiliar vehicles or problems, you can supplement your knowledge with DIRECT-HELP to take on the job and be ready for similar jobs in the future.

we’re here to help

Get Help on that Vehicle Right Now

Our DIRECT-HELP team is ready to help you with any vehicle. Learn how you can get your first call for free.