Service Suite Shuttle On Demand Solutions

Replace Your Shuttle Services With A Solution The Requires No Assets

Auto repair and body shop customer shuttle, roadside assistance and parts delivery services.

Grow Your Business with Service Suite

Retain current customers, win back old customers and delight new ones with Service Suite concierge pick-up and delivery!

Customers who can carry on with their day while their vehicle is serviced are proven to spend more on repairs, improve service drive efficiency and choose the shop over those without services. In fact, there is a 30% increase in service retention, for both in/out warranty vehicles, when this level of convenience is offered.

It’s no secret today’s customer doesn’t have the time to spend servicing their vehicle.

“Bring it to me” is the new consumer expectation and a consumer’s time is the new currency. Offering modern service solutions is proven to retain and win back customers, increase service drive and loaner efficiency while increasing profitability

Replace Your Shuttles

Traditional shuttles are a thing of the past. With personnel, insurance, and maintenance, a shuttle is more expensive to maintain than modern app transportation options and delivers worse customer experiences.

On Demand Services

Shuttle On Demand

Modernize your customer experience and easily coordinate pick-ups and drop-offs for any service customer, whether leaving the store or coming back. No assets, insurance or personnel expenses – pay only for the rides you book. “You’ll never worry where your shuttle driver is.”

Traditional shuttles can be expensive and inefficient, typically creating a poor and frustrating consumer experience. If you have loaners, customers frequently request them, even when the service duration is short, and it is difficult to get the loaner back. Shuttle OnDemand is a turnkey, scalable and easy replacement for your shuttle operations and a low-cost alternative to a loaner fleet.

Roadside On Demand

Roadside can be one of the most inconvenient experiences in vehicle ownership. The vehicle breaks down, a tow truck is dispatched and your customer is stranded until alternate transportation is arranged. Roadside OnDemand is a real-time, near immediate transportation solution for your customers to easily continue through their day while their vehicle is delivered to your shop.

Parts On Demand

Parts deliveries are frequent and are time sensitive. Parts delivery operations can be expensive with little to no visibility as to the driver’s location or activities. Parts OnDemand is a reliable and transparent solution for quick parts pickup and delivery to or from your retail location.

The Power of Service Suite

APPOINTMENTS

Service Suites’ appointments solution is user-friendly and uses sophisticated capacity management algorithms to guide your customers on your website to properly schedule service appointments at intervals that smooth out your daily demand.

CHECK-IN

With Service Suites’ mobile write-up application, any member of your team is equipped to manage appointments, facilitate repair order creation and more. In one quick workflow, advisors confirm contact information, appointment details, deferred recommendations and book shuttles.

INSPECTION

Service Suites’ multi-point inspection solution is a full-service command center giving you control over your entire shop with a strong inspection workflow, integrated parts inventory and pricing guides. Drive shop-wide efficiency and generate consistent, reliable results for every customer.

PAYMENTS

The payment portal gives customers a detailed invoice of services including ROs, incidentals, parts, accessories, pick-up and delivery and more. Delight customers with modern, Amazon-like check-out experience with simple payment processing and invoice review.

MESSAGING

Manage all customer communication and check-out from an intuitive portal that keeps record of every conversation and transaction. The secure system is built on a single text/phone number your customers will always recognize and trust.

TRANSPORTATION

Service Suites’ mobility and logistics solutions offer seamless service drive and sales solutions including shuttle services to and from the shop, convenient pick-up and delivery, roadside assistance, parts delivery, at-home test drives, and more. We cover any customer or vehicle movement. Rideshare and Driver Network integrations offer near immediate transportation options; you can also manage your own fleet from the dashboard.

REPORTING

Get the big picture of your entire business in an easy-to-digest visual format – comprehensive metrics, regional comparisons, data analysis and downloadable reports for in-depth views of specific KPIs.

INTEGRATIONS

Scalable mobility and pick-up and delivery solutions require scalable workflows. The Service Suite platform includes integrations with DMS providers, service schedulers, loaner management applications, ride sharing services, website providers and more.

Branded for you, now integrated with Uber

Customers experience OnDemand through your brand including logos, text message content, driver tracking pages and more while Uber provides rideshare technology and insurance coverage in the background.