2025 Must Haves for Service Centers, Auto Repair and Body Shops

The rapid influx of new technologies into the automotive industry has rendered older methods obsolete. For example, information applicable to a 2012 Ford sedan may no longer work for a 2018 Ford sedan. Precision matters more than ever, with details down to the trim and option levels impacting repair approaches. Relying on outdated methods or scattered sources for repair information can be frustrating, time-consuming, and costly – leading to missed opportunities and lost income. The complexity of modern systems has made it impossible for any single technician or team to master all the required expertise. Consequently, today’s auto shops face challenges such as:

• Finding up-to-date, VIN-specific information.
• Accessing detailed repair data like wire schematics and OEM information.
• Leveraging experience-based solutions for all major brands of make and models.
• Training in new and rapidly evolving automotive technologies.

Today’s automotive technicians need to be able to diagnose advanced systems such as:

• Adaptive Cruise Control.
• Lane Departure Warning.
• Blind Spot Detection.
• Keyless Entry and Start.
• Park Assist.

Techs will need access to new OEM manuals and guidelines that include:

• Electric vehicles (EVs), hybrids, and hydrogen-powered vehicles.
• Changes in horsepower, weight, and timing technology.
• Innovations like oil-driven engine timing advancements.

Fortunately, the same wave of innovation reshaping the industry also offers tools to address these challenges. There are platforms offering centralized solutions that provide shop management, payment processing, and easy access to repair information, training, and support.  These new solutions promise improved processes and increased efficiencies that help technicians and shop owners stay ahead of the curve!

Must Have Shop Solutions for 2025

1. Experience-based Repair Information available in a mobile app that saves time and avoid costly mistakes.
2. Comprehensive OEM Manuals and Guidelines in a mobile app allowing techs access in the palm of their hand.
3. OEM Maintenance Schedules to boost customer service and revenue.
4. Live Expert Support that give techs a place to go when they need it most.
5. Technician Training supporting your teams development and growth.
6. Modernized Shop Management System designed to get the most from your business.
7. Current NHTSA Recall Information available in an easy to access mobile app.
8. Safe and Secure Payment Processing Methods designed to increase profits and customer satisfaction.
9. Comprehensive Service Inspection Processes provide improved customer service and increased revenue.
10. Fast and Accurate Vehicle Damage Estimating saving shops time and resources.
11. Quick and Accurate Total Loss Determination saving valuable time for both shops and customers.
12. Effective Marketing Services to bring in the most profitable customers.
13. Multi-sourced Labor Time Guides to improve profitability.
14. Shuttle & Parts Delivery Solutions that lower vehicle shop time.
15. Sustainable Reporting designed to help identify and lower carbon footprints.

Embracing Change with the Right Auto Repair Tools Like Direct-Hit Mobile

The ongoing transformation of the auto industry doesn’t have to be a hurdle for your shop. By leveraging the right resources, you can turn these changes into opportunities for growth. Platforms like Identifix Direct-Hit® Mobile and Identifix Shop Manager empower technicians to stay ahead of disruptive automotive technologies, ensuring their shops remain competitive and profitable.

In 2025, the key to thriving as a shop owner lies in embracing change, staying agile, and proactively seeking ways to innovate and enhance operations. By doing so, service centers, auto repair and body shops can remain competitive, foster growth, and build resilience in an ever-changing industry.

Solera | Identifix offers solutions for ALL the “must haves” listed for 2025.  Talk to an agent about how any of these solutions can help drive more profits for your shop!

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Identifix is the leading provider of automotive repair shop solutions and sevices designed to improve shop profitability and repair outcomes.

Learn more about how Identifix can help your shop today!