contact-picContact Us

Billing, Account Inquiries, Product Support or Training

For billing questions, account-related concerns, assistance navigating the Direct-Hit website or locating specific information, system compatibility issues, or guidance on adding / deleting / making changes to user names and passwords on an active Direct-Hit account, please use our General Contact Form or call 1-800-745-9649.

More Information on Direct-Hit for Repair Shops

Call 1-800-745-9649 and PRESS 3 to speak with a Direct Hit Account Representative, or complete our Direct Hit for Repair Shops Contact Form and we will contact you shortly. Alternatively, you may take a FREE Test Drive of Direct-Hit any time.

More Information on Direct-Hit for Dealerships

Call 1-888-333-0015 to speak with a Direct Hit Dealership Account Representative, or complete
our Direct-Hit for Dealerships Contact Form and we will contact you shortly.

To Use the Identifix Repair Hotline

To speak with one of our 45+ Carline Specialists for GM, Chrysler, Ford, European or Asian, call 1-800-288-6210. Be sure to have your vehicle description and issue ready.

Additional Training Resources

Be sure to check out our Library of How to Use Direct-Hit Videos for step-by-step navigation of Direct-Hit’s most valuable features, or Visit Our Direct-Hit Updates Page to learn more about the enhancements and upgrades we’ve recently made to the Direct-Hit database.

Corporate Office
2714 Patton Road
Roseville, MN 55113
Ph: 651-633-8007
Fax: 651-633-2188

Eric Rudolf
Vice President of Marketing
1-800-745-9649 x3532
erudolf@identifix.com

Jeanette Dorazio
Vice President of Product Management
651-697-6399
jdorazio@identifix.com

Sales and Support Office
3058 E. Sunset Road, Suite 107
Las Vegas, NV 89120
Ph: 1-800-745-9649
Fax: 1-800-317-1674

Lorie Sharp
Vice President of Sales and Support
1-800-745-9649 x2061
lsharp@identifix.com

Jim Zierse
Customer Support Manager
1-800-745-9649 x2173
jzierse@identifix.com