Billing, Account Inquiries, Product Support or Training
For billing questions, account-related concerns, assistance navigating the Direct-Hit website or locating specific information, system compatibility issues, or guidance on adding / deleting / making changes to user names and passwords on an active Direct-Hit account, please use our General Contact Form or call 1-800-745-9649.
More Information on Direct-Hit for Repair Shops
Call 1-800-745-9649 and PRESS 3 to speak with a Direct Hit Account Representative, or complete our Direct Hit for Repair Shops Contact Form and we will contact you shortly. Alternatively, you may take a FREE Test Drive of Direct-Hit any time.
More Information on Direct-Hit for Dealerships
Call 1-888-333-0015 to speak with a Direct Hit Dealership Account Representative, or complete
our Direct-Hit for Dealerships Contact Form and we will contact you shortly.
To Use the Identifix Repair Hotline
To speak with one of our 45+ Carline Specialists for GM, Chrysler, Ford, European or Asian, call 1-800-288-6210. Be sure to have your vehicle description and issue ready.
Additional Training Resources
Be sure to check out our Library of How to Use Direct-Hit Videos for step-by-step navigation of Direct-Hit’s most valuable features, or Visit Our Direct-Hit Updates Page to learn more about the enhancements and upgrades we’ve recently made to the Direct-Hit database.