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Faster Repairs, Happier Customers

Solutions to help your techs repair more vehicles faster, and to help you run your shop more efficiently.

Get the right fix, right now.
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Better Repair Information, Simplified Shop Management

Identifix helps your repair shop run at peak performance with tools for both technicians and managers. Give your technicians the confidence to take on any task with the industry’s largest source of repair information and unlimited access to a team of L1 Master Techs ready to provide help with any issue on any vehicle. Give your front office tools to make it easier to manage customer appointments, estimating, invoicing, and record keeping.


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Faster, More Accurate Repairs

Direct-Hit gives your techs access to over 3,500,000 technician submitted, verified, and confirmed repairs that help get right to the fix they need.

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Consultations from Certified Experts

Direct-Help provides a team of L1 Master Techs that your staff can call on at any time for repair advice on any vehicle in the shop.

Advanced Functionality

More Repeat Business

Pull up Factory Scheduled Maintenance programs for any vehicle in Direct-Hit in less than a minute to upsell and schedule your customer on the spot for manufacturer-recommended service.

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Simplified Shop Management

Powerful tools that make customer management, estimating, invoicing, and reporting simple.


Increased Accuracy,
Increased Satisfaction

Identifix offers a full suite of solutions to help your business repair more vehicles faster, increase repeat business, and run a more efficient shop.



“We currently have a group of 15 stores and introduced Identifix to all of them nearly three years ago. Direct-Hit has increased our service closing ratios, and also helped to decrease costly errors in the estimates.”
Brenda Daniels, Hertrich Family of Automobile Dealers

“Identifix has been a great time saver for my techs and has allowed us to repair vehicles that we would have otherwise turned away. The new OEM information is easy to find and now makes it possible for us to complete even more repairs. I recommend this tool to any shop owner.”
Glenn Mitchell, Sav-Mor Auto Clinic Orem, Utah

“Our supporting customers are highly valued. To serve our valued customers properly we need to be equipped with accurate and up-to-date tools. Identifix is one of these tools. Not only is Identifix used by our Technicians on a daily basis, but by our whole team. The quality information that Identifix provides aids us in informing and educating our customers. Thank you, Identifix, for providing us with such a service.”
Josie Switzer, AutoTrust Service Corp. Steptler, Alberta

“Having access to dealer information is key to our business, and the amount of information available in Identifix with OEM Direct is staggering. Using our other online resource can sometimes be cumbersome and tedious, but accessing diagnostic and repair information in Identifix’s Hotline Archives is incredible. I am a big believer that the person with the most information wins, and we look forward to our continued relationship with Identifix.”
Josie Switzer, AutoTrust Service Corp. Steptler, Alberta

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Direct-Hit® DIY

Direct-Hit ® DIY is specifically designed for personal vehicle owners or hobbyists. It gives you access to professional repair information for 1 vehicle. Specify your make and model and buy now.