Contact Us
CONTACT CUSTOMER SUPPORT
CONTACT TRAINING SUPPORT OR ACCOUNT MANAGEMENT
CONTACT BILLING & ACCOUNT RECEIVABLES
For all non-billing inquiries, our Customer Support Team is available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-996-8806 option 6. You can also contact them by email at [email protected]
For Direct-Hit® Mobile app support, you can ask questions directly in the app. Click the gear icon at the top right of the home page, choose Help and click Email Customer Support.
To speak to an Identifix Training Support Agent, please call us at 1-866-996-8806 Our Hours of Operation: Monday – Friday: 7 AM to 7 PM CST Saturday & Sunday: Closed
Our Billing & Account Receivables Team is available Monday through Friday 7:00 AM to 4:00 PM Central Time at 1-866-789-4285 option 4. You can also contact them by email at [email protected].
