cartechIdentifix Repair Hotline
Service Guarantee

At Identifix, we are committed to providing you with accurate and complete vehicle diagnostic information, delivered in a professional and friendly manner.

Our guarantee is simple: If you are not satisfied with the service you receive, you may request a full credit to your account for that repair order. In addition, if our records indicate that we recommended a part based on information you provided, we will refund the cost of that part if it does not fix the vehicle.

  • You must notify Identifix within 90 days from your initial Repair Hotline call so that we can research your claim (if necessary) and apply a credit to your account.
  • Vehicle must be repairable to qualify for the Service Guarantee.
  • The Service Guarantee is not valid for modified, recovered, flooded, chopped or damaged vehicles.
  • To qualify for a refund on a part, you must provide the new part and original sales receipt.

If you have any questions about our Repair Hotline procedures, Service Guarantee or your account, please call us at 1-800-288-6210.