Diagnostic Information + Mobile
$209.00/ month
$209 for the First 2 Months, then $229 Monthly
Regularly $249/month
Best for: Auto repair shops and professional technicians
Direct-Hit Pro delivers repair information necessary to guide professional auto repair technicians through even the most complicated repairs. Using Direct-Hit Pro means more cars, less time, and increased performance for both the shop and its technicians.
Best for hobbyists and student technicians
Access to a single vehicle model
$24.99 /month
Best for auto repair shops
Access to all vehicle years, makes and models available, plus training videos
BEST DEAL
$219 /month
$219 for the First 2 Months, then $219 Monthly
Regularly $299/month
Subscribers to Direct-Hit® Professional and Pro Academy can access the platform via the website or mobile app. Access the website by clicking in the top navigation “DIRECT-HIT® LOGIN” or going directly to https://dh.identifix.com/ Access Direct-Hit Mobile first by searching for and download the “Identifix Direct-Hit Mobile” app from either the Apple App Store or Google Play. Login as prompted using your Direct-Hit® Pro or Pro Academy credentials.
You can contact Customer Support Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6 to confirm your username(s).
You can reset your password by the following:
Your Direct Hit login screen. Just click “Forgot Username/Password?” Enter your username and answer the security questions. You will then enter your email address to receive a reset password link.
You can contact our Customer Support Team by phone. They are available Monday through Friday from 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6. You can also contact them by email at [email protected].
Identifix is a web-based, online tool available for vehicle repair. It can be used on PC, Mac, Tables and Mobile Devices to accommodate the different requirements of a home. Direct-Hit DIY access does not require downloads or installation.
Yes, Direct-Hit Professional and Pro Academy is web-based, meaning access will require an internet connection. Direct-Hit Mobile will require internet access through cellular or wifi access.
Yes. Content is regularly added and updated from many different sources. We continually add content providing more repairs, newer vehicles, and OEM content helping to create better outcomes.
When on the site, click on “Contact Us” located on the lower part of the page. Under Product Support & Training, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can also contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6 or email at [email protected].
For security reasons, we create what we call a ‘Session’ that identifies you and your right to be on the site. Sometimes, your session becomes invalid, and you can no longer use the site until you log back in. When on the site, click on “Contact Us” located on the lower part of the page. Under Product Support & Training, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone for assistance. They are available Monday through Friday from 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6.
You will want to contact our Customer Support Team by phone to verify your account information. They are available Monday through Friday from 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6.
You can cancel at any time, but please make sure your request is submitted prior to your next bill date. There is no pro-rating due to the subscription being month to month.
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
Our Customer Support Team is available Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6. You can also contact them by email at [email protected].
For Card information: You can change your form of payment online, when logged into Direct-Hit, by clicking on “Payment Settings” on the upper right. You will need to enter your new form of payment and will receive confirmation when completed.
For EFT/Banking Information: you can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6 or by email at [email protected].
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6 or email at [email protected] for account information.
When on the site, click on “Contact Us” located on the lower part of the page. Under Customer Service, click on “Use our Contact Form”. Fill out the form and someone will get back to you in the order it is received.
You can contact our Customer Support Team by phone Monday through Friday 8:00 AM to 5:00 PM Central Time at 1-866-789-4285 option 6 or email at [email protected] for account information.
When logged into Direct-Hit web-based, to submit a callback request to our team of certified master technicians, click on the repair hotline icon located in the top-right of the header. A great way to potentially save money is to upgrade your account by adding Direct-Help Unlimited service subscription to your monthly Direct-Hit® Professional or Pro Academy subscription.
Can’t find the answer you’re looking for?
Call us at (866) 530-5361. Available Monday–Friday, 7am–7pm CST
Or contact us here.
