---
title: "Contact Us"
url: https://www.identifix.com/contact-us/
date: 2023-03-10
modified: 2026-04-09
author: "robbie.night"
type: page
lang: en-US
---

# Contact Us

# Contact Us

## SPEAK WITH A PRODUCT EXPERT

                            “*” indicates required fields

                         

                        URLThis field is for validation purposes and should be left unchanged.First name*(Required)Last Name(Required)Phone(Required)Email(Required)

                        Select business type(Required)SELECT BUSINESS TYPE*Repair ShopBody ShopMuffler ShopRadiator ShopGlass ShopTransmission ShopFleet Repair FacilitySalvageDealershipGovernmentTraining Facility or SchoolPersonal VehicleOtherBusiness name(Required)Select Country(Required)SELECT COUNTRY*United StatesCanadaMexicoPostal code*(Required)Product of interest(Required)SELECT PRODUCT OF INTEREST*Direct-Hit® Pro AcademyDirect-Hit® ProDirect-Hit® DIYDirect-HelpShopCentral (Shop Manager)Direct-MarketDirect-TargetAutodata TrainingCredit Card SolutionsBundling(Required)INTERESTED IN BUNDLING MULTIPLE PRODUCTS?*YesNoSELECT ADDITIONAL PRODUCTS OF INTEREST(Required)

								Direct-Hit® Pro Academy

								Direct-Hit® Pro

								Direct-Hit® DIY

								Direct-Help

								ShopCentral

								Direct-Market

								Direct-Target

								Autodata Training

								Credit Card Solutions
							How can we help you?By submitting this form, I agree to be contacted via phone, email or SMS by Identifix, LLC and accept your [Privacy Policy](https://www.identifix.com/privacy-policy/).

## CUSTOMER SUPPORT & TRAINING

For Non-Billing Inquiries

- Hours:** Monday through Friday** 8:00 AM to 5:00 PM Central Time

- Phone:** 1-866-996-8806 (Direct-Hit Suite: Option 4) and (ShopCentral: Option 8**

- Email:  **[directhitcustomerservice@identifix.com](mailto:directhitcustomerservice@identifix.com)** **and ShopCentral: [shopcentralsupport@solera.com](mailto:shopcentralsupport@solera.com)**

For Direct-Hit® Mobile app support, you can ask questions directly in the app. Click the gear icon at the top right of the home page, choose Help and click Email Customer Support.

## BILLING & ACCOUNT RECEIVABLES

For Receivable Billing & Account Inquiries

- Hours: **Monday through Friday** 7:00 AM to 4:00 PM Central Time

- Phone: **1-866-996-8806 option 1**

- Email:  [**billing@identifix.com**](mailto:billing@identifix.com)

## Para Ayuda en Español:

Si desea recibir ayuda en Español de [**clic aquí**](/contacto).