---
title: "Call Center Services"
url: https://www.identifix.com/call-center-services/
date: 2024-12-19
modified: 2024-12-20
author: "robbie.night"
categories: ["Solutions"]
type: page
lang: en-US
---

# Call Center Services

![](https://www.identifix.com/wp-content/uploads/2024/12/call-center-hero-banner.jpg)

# Call Center Solutions

## Accelerate Business Growth with the Support of a Call Center Solution

                    Inbound and outbound call center solutions designed to help shops find and keep more customers.

[Grow your business, right now. Speak with an expert](/contact-us/)

### Inbound

## Don’t Let Missed Calls Turn Into Missed Opportunities

 

Minimize missed calls with our outsourced response team.

- **Backstop/Call Overflow**

When your team is unavailable to answer the phone, seamlessly redirect customer calls to Identifix’s Call Center. Calls are handled on behalf of your shop after a specified number of rings or a predetermined time delay.

- **Backstop Appointment

**When customers contact your shop to schedule an appointment, their calls can be automatically redirected to Identifix’s Call Center through a prompt, such as “Press one to schedule a service appointment,” or by a team member.

- **After-Hours Calls**

Identifix’s Call Center provides a 24/7 answering service, ensuring your calls are handled when your sales or service departments are closed—whether it’s during evenings, weekends, or holidays.

                                                          ![](https://www.identifix.com/wp-content/uploads/2024/12/CallCenterResultsInbound.png)

### Outbound

## Keep Your Bays Filled

Drive sales and service revenue by encouraging appointments.

- **Generate More Leads

**Win new buyers with outbound calls focused on new customers, campaign targets, and internet-leads.

- **Improve Customer Satisfaction

**Follow up with buyers after their most recent visit and check satisfaction levels through open-ended conversations and controlled questions.

- **Keep Service Bays Full

**Schedule first-service appointments, remind customers it’s time for service, follow up with customers who have received coupons, and proactively call when vehicle alerts indicate possibly needed services.

- **Reclaim Revenue

**Win back lost and inactive customers with calls to determine why they defected or declined services.

- **Get Actionable Insights

**Make an immediate impact on business with detailed call reporting supported by AI-enabled live listening.

                                                          ![](https://www.identifix.com/wp-content/uploads/2024/12/CallCenterResults.png)

## Digital Marketing

                                        On Demand

## On Demand

### Market your Shop. Fill your Bays



On Demand handles your marketing and customer relationship building for you. It provides comprehensive marketing and relevant, timely, and effective campaigns to get customers back in your shop. Our solutions takes care of your marketing so you can focus on what you do best: running your shop and servicing vehicles.



                                                              [LEARN MORE](/on-demand/)

                      ![](https://www.identifix.com/wp-content/uploads/2023/03/direct-market-3.jpg)

                                        StealthID

## StealthID

### Show ads to people who come to your website



StealthID Digital Marketing Services help auto repair shops advertise locally online.  Drive more business to your shop. Show ads to everyone who has been to the website who looked at your services but never called for an appointment.



                                                              [LEARN MORE](/stealthid/)

                      ![](https://www.identifix.com/wp-content/uploads/2023/03/direct-target-1.jpg)

                                        Direct-Target

## Direct-Target

### Professional Auto Repair Shop Marketing Services



Direct-Target Digital Marketing Services help auto repair shops advertise locally online.  We develop digital geo-targeted marketing strategies on Google and Facebook that help place your advertisements in front of customers – just when they are looking for the services that your shop supports.

                                                              [Learn More](/direct-target/)

                      ![](https://www.identifix.com/wp-content/uploads/2023/03/direct-help-1.jpg)