Welcome to a world of increased productivity and profitability, a world where all the information your staff needs to get the job done right is brought together in one place. Welcome to, the most comprehensive vehicle diagnostic and repair resource in existance for automotive repair shops.

Direct-Hit
Direct-Hit is Identifix’s award winning online diagnostic service. Direct-Hit offers quick fixes, time saving diagnostics and real world information that is created from daily repair hotline calls. Technicians benefit from quick and effective repair solutions, increased profitably and the ability to retain jobs that previously may have been turned away. In addition, Direct-Hit serves as a content supplier to Microsoft’s MSN.Autos for used vehicle reliability data. Each week Direct-Hit subscriber’s access diagnostic information on over 100,000 vehicles.

Repair Hotline
Repair Hotline is a pay per call service used by over 12,000 automotive shops annually. Calls are routed to Identifix’s 45 ASE Certified Master Technicians producing a first call resolution rate of 72%. The repair hotline provides telephone diagnostic services to independent repair shops, major parts distributor car care programs, national automotive retailers, franchise groups and trade organizations, including:
Parts Distributors: NAPA, CARQUEST, Federated Auto Parts, Mighty Auto Parts, Parts Plus, Uni-Select, WORLDPAC Major Repair Franchise and Retailers: Firestone Complete Auto Care, Tires Plus, Midas, Meineke, Tuffy Auto Service Centers, Precision Tune Auto Care, Ultra Service Centers and CAR-X Auto Service Centers. Trade Organizations: ASA, AASP, and ASCCA. Identifix also provides product support for Robert Bosch.