Welcome to a world of increased productivity and profitability, a world where all the information your staff needs to get the job done right is brought together in one place. Welcome to, the most comprehensive vehicle diagnostic and repair resource in existance for automotive repair shops.

Direct-Hit
Direct-Hit is Identifix’s award winning online diagnostic service. Direct-Hit offers quick fixes, time saving diagnostics and real world information that is created from daily repair hotline calls. Technicians benefit from quick and effective repair solutions, increased profitably and the ability to retain jobs that previously may have been turned away. In addition, Direct-Hit serves as a content supplier to Microsoft’s MSN.Auto web for used vehicle reliability and repairability data. Each week Direct-Hit subscribers access diagnostic information on over 25,000 vehicles.

Repair Hotline
Repair Hotline is a pay per call service used by over 10,000 automotive shops annually. Calls are routed to Identifix’s 39 ASE Certified Master Technicians producing a first call resolution rate of 72%. The repair hotline provides telephone diagnostic services to independent repair shops, major parts distributor car care programs and franchise groups, including NAPA, CARQUEST, Parts Plus, Federated Auto Parts, Mighty Auto Parts, Uni-Select, Precision Tune Auto Care, Econo Lube & Tune, Sunoco, and CAR-X. Identifix also provides product support for Robert Bosch.