Welcome to a world of increased productivity and profitability, a world where all the information your staff needs to get the job done right is brought together in one place. Welcome to, the most comprehensive vehicle diagnostic and repair resource in existence for automotive repair shops.

Direct-Hit
Identifix’s Direct-Hit® is an award winning subscription-based online diagnostic service. Direct-Hit provides professional technicians experienced-based quick fixes, time-saving diagnostics, and real-world information that is created from Identifix’s experience diagnosing 3.5 million Repair Hotline™ calls. Direct-Hit delivers quick and effective repair solutions by helping technicians increase productivity and profitability. It contains Hotline Archives™ featuring symptom/test/validated fix cases authored on most valuable hotline calls. Each week over 1,500 new vehicle specific problem/solutions are authored by Identifix carline specialists. There are over 325,000 Hotline Archives on Direct-Hit, making it the largest “expert” database of fixes on out-of-warranty vehicles. Direct-Hit also has a unique revenue generating maintenance sales tool, Preventive Maintenance Plan™. This Plan allows shop owners to quickly and easily create customized, consumer friendly brochures of due factory scheduled maintenance for their customers. Each week Direct-Hit subscribers access diagnostic information on over 150,000 vehicles.

Repair Hotline
The Repair Hotline™ is a pay per call, telephone diagnostic and repair service that provides professional real-time assistance to technicians working on hard to diagnosis issues. Our industry leading hotline is used by nearly 15,000 automotive repair shops annually. Calls are routed to Identifix’s 45+ carline specialists; producing a first call resolution rate of 72% and a final resolution rate of 98.9%. Identifix has five diagnostic teams — GM, Ford, Chrysler, Asian and European; and our seasoned professionals answer calls ONLY on their carline specialty. The Repair Hotline provides diagnostic services to independent repair shops, major parts distributor car care programs, corporate owned chains, and franchise groups. In addition, Identifix provides product support for Robert Bosch™.