Welcome to a world of increased productivity and profitability, a world where all the information your staff needs to get the job done right is brought together in one place. Welcome to, the most comprehensive vehicle diagnostic and repair resource in existence for automotive repair shops.
Direct-Hit
Identifix’s
Direct-Hit® is an award winning subscription-based online
diagnostic service. Direct-Hit provides professional technicians
experienced-based quick fixes, time-saving diagnostics, and
real-world information that is created from Identifix’s
experience diagnosing 3.5 million Repair Hotline™ calls.
Direct-Hit delivers quick and effective repair solutions by helping
technicians increase productivity and profitability. It contains
Hotline Archives™ featuring symptom/test/validated fix cases
authored on most valuable hotline calls. Each week over 1,500 new
vehicle specific problem/solutions are authored by Identifix
carline specialists. There are over 325,000 Hotline Archives on
Direct-Hit, making it the largest “expert” database of
fixes on out-of-warranty vehicles. Direct-Hit also has a unique
revenue generating maintenance sales tool, Preventive Maintenance
Plan™. This Plan allows shop owners to quickly and easily
create customized, consumer friendly brochures of due factory
scheduled maintenance for their customers. Each week Direct-Hit
subscribers access diagnostic information on over 150,000 vehicles.
Repair Hotline
The Repair Hotline™ is a pay per call,
telephone diagnostic and repair service that provides professional
real-time assistance to technicians working on hard to diagnosis
issues. Our industry leading hotline is used by nearly 15,000
automotive repair shops annually. Calls are routed to
Identifix’s 45+ carline specialists; producing a first call
resolution rate of 72% and a final resolution rate of 98.9%.
Identifix has five diagnostic teams — GM, Ford, Chrysler,
Asian and European; and our seasoned professionals answer calls
ONLY on their carline specialty. The Repair Hotline provides
diagnostic services to independent repair shops, major parts
distributor car care programs, corporate owned chains, and
franchise groups. In addition, Identifix provides product support
for Robert Bosch™.

