Find and Fix Faster with Identifix
Direct-Hit is an award-winning, online tool for vehicle diagnostics, OEM repair information and Factory Scheduled Maintenance plans. Direct-Hit's user-friendly database of vehicle symptoms, proven short-cut tests and confirmed field fixes streamlines the traditional trouble tree diagnostic process by dramatically reducing the steps it takes to find the problem and the solution. This helps you fix vehicles right the first time, keeping jobs profitable and customers happy. What makes Direct-Hit different? We have compiled our information from over 20 years of Repair Hotline calls, creating an exclusive collection of accurate, tested, real-world information from shops across the country — with more than 1,500 new cases added each week!
Our newest feature, OEM Direct™, gives you access to genuine OEM information like R&R procedures, OEM wiring diagrams, component locations, specifications, and diagnostic procedures. OEM Direct™ is available on more than 20 vehicle makes (with additional makes to be added soon!) providing the unedited Factory information you need to diagnose and repair today's most challenging vehicles. Access genuine OEM information from inside your confirmed fix, or directly through our exclusive Supercharged Search® our time saving search tool that allows you to Find and Fix Faster!
Direct-Hit also enables you to create personalized Factory Scheduled Maintenance plans so you can help your customers keep their vehicles running longer. And since the maintenance schedules come directly from the factory, you can feel comfortable delivering timely, reliable and trustworthy information in customer-friendly language they can understand and follow.
Even the best technicians need a little help from time to time. Now you can take advantage of experience-based diagnostic and repair expertise with Identifix's Repair Hotline — a pay-per-use technical assistance hotline staffed with over 45 OE Factory Trained, ASE Master, L1 technicians that speak your language. With five carline-specific teams (GM, Ford, Chrysler, Asian and European), our seasoned professionals answer calls only on their specialty so you can feel confident in speaking with a true expert to get the job done.
The Repair Hotline provides diagnostic services to independent repair shops, major parts distributor car care programs, corporate owned chains, and franchise groups. In addition, Identifix provides product support for Robert Bosch™.