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"I don't need new customers,
I need to focus on my current customers and referrals; and I'm doing
so using the Identifix preventive maintenance program.
Eighty percent of our customers get a preventive maintenance report
and we are averaging an additional $5,000 a month in additional sales.
This has been a big boost to our shop, I'm amazed at the numbers I'm getting!”
Jim Sparks
Sparks Automotive | Glennallen, AK |
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"I was skeptical of the whole Quick Fix
concept at first, when I started using Identifix's Direct-Hit.
I soon found out how fast I could find and repair problems quickly
and efficiently, allowing me to put more repair problems through in a day.
The large database of Hotline Archives has a solution to almost every problem
that I have encountered, since I subscribed to Direct-Hit.
I would highly recommend Direct-Hit to anyone running a small or
large shop; it will make you money, if you use it.”
Darren Philips
Darren Phillips Auto Repair | Lower Coverdale, NB
Canada |
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"We have been using Identifix for about two months.
In that time, Identifix has become an important tool in diagnosing subtle or poorly
documented engine and drive train problems. Its database of hot-fixes allows us to
draw on a vast pool of technical experience to solve problems that we would
otherwise be unable to address. It gives us incrementally more credibility
when we say that we off er the service and expertise of a dealership, at far lower prices.”
Joel Fine
Precision Tune Auto Care Franchisee | Sunnyvale, CA |
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"I am writing you to say thank you for getting
my shop on board with Identifix Direct-Hit.
We are using Direct-Hit to print out Preventive Maintenance Plans, on all vehicles
which come into our bays. Everything in your schedules are in layman's terms & easy
to read to the consumer. Because it is in print form, most clients believe in what
they are reading, rather than listening to our service writers verbally telling
them what is needed on their car next.
I am very happy with Identifix Direct-Hit & would recommend it to any progressive independent repair facility.”
Ed Jagt
Pro-Tech Tire & Auto | Barrie, ON
Canada |
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"The Identifix Direct-Hit Preventive Maintenance
program gave me instant results! After signing up for the program our shop was up
$3,500 from the same month one year ago. The difference was every car that comes
into our shop for lube service gets a report. Using the preventive maintenance
reports give my shop a more professional appearance and it helps with our
integrity in the eyes of our customers. I've tried other programs to increase
our profits and they just didn't work. When I saw the Direct-Hit preventive
maintenance program I knew for the first time this would work for us.”
John Price
Precision Auto | Billings, MT |
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"I have been using Direct-Hit in all of my shops
since 2003 and my technicians say that it has become an invaluable tool –
especially as we move into other less familiar services. Direct-Hit has
dramatically reduced diagnostic time particularly on issues that are
outside our comfort zone. My guys use Direct-Hit every day!”
Joe Stranik
Stranik Inc. | Midas Franchisee with 8 shops, IMDA Member
St. Paul, MN |
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"There are other information sources available,
but that is all they provide is information. Direct-Hit is special, because it
combines information with experience from technicians all across the country.
I have learned more from the Hotline Archives and the posted technician comments
than I have from any other resource. From a sales perspective, Direct-Hit's
Preventive Maintenance Plan has been the key element in growing my
maintenance service business.”
Bill Laforet
Mahwah Sunoco | Mahwah, NJ |
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"We started out using the Identifix Repair Hotline,
and we were able to let the Identifix techs work on solving the really difficult
diagnostic problems while my guys are able to continue profitably working on
other cars in the shop. Now, we also subscribe to Direct-Hit and my guys love it.
We use it everyday as part of our diagnostic procedure. The pattern failure and
other problem-solving information on Direct-Hit is extremely valuable to me
and my techs. Plain and simple- it helps us fix more cars, faster.”
Dennis Sweeney
Precision Tune Auto Care Franchisee | Milpitas, CA |
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"Thanks for the great information on Direct-Hit.
We use it a lot to assure our diagnosis. More and more we are checking with
Direct-Hit first. Recently we had a '98 Dodge Ram 1500 2WD P/U with VIN Y 5.2L V8
in for repair. Repair order stated, " battery goes dead overnight".
The usual checks were performed, and a parasitic draw test confirmed a 0.375 amp draw.
After a lengthy isolation process (vehicle had several after-market components!),
we narrowed it down to the Seat Belt Control Timer Module! Needing reassurance
I checked Direct-Hit. Wish I had checked here first! One lone soul had stated having same problem.
That was the assurance I needed! Again, thanks for this Great Service that ties us all together so we can fix these cars!”
Thomas Barrows
HI-TECH AUTOMOTIVE | Cape Giradea, MO |
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"I first received a call from Bruce at Identifix
who spoke to me about the service you provide. It just so happened that we were having
a problem with my son's 96 Infiniti I-30. We had a no start problem only when the car was cold.
We had changed 2 sensors and had no luck. I told Bruce if you could help me out with this problem,
I will try the service. Bruce had a technician call back about fifteen minutes later and told
us to check three possible problems. The first was a missing or bad fuse in the fuse panel.
We checked and sure enough the fuse was missing. We replaced the fuse and solved the problem.
We have since used Identifix Direct-Hit on a regular basis.
Whenever we get a check engine light on and a code comes up, we go to Direct-Hit and check
to see if there is a reference on that particular vehicle.
Direct-Hit has definitely simplified things for us. Thanks Identifix!”
Steve Parascondola | Meineke Dealers Association President
Meineke Franchisee | Staten Island, NY |
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"The Identifix preventive maintenance reports do a lot for our shop.
When we first started using them, we saw instant results.
We are up approximately $3,500 more compared to the same month 1 year ago.
Their reports are extremely professional. I've tried other programs to increase our revenue, they didn't work.
I knew the first time I saw this that it would work for us.”
Robert Kudirka
International Auto Repair | Baltimore, MD |
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"I love Direct-Hit! We use Direct-Hit just like it’s another technician in our shop. We treat this technician as someone who is an expert in all carlines and has experience in all repairs, it doesn’t matter if it’s exhaust, brakes, or major driveability issues. We see what kind of history the car has, then see if there is something that our custom- ers can benefit from. There are so many opportunities to miss something so you need a technician like Direct-Hit to help you.”
Seth Johnson | General Manager and ASA Member
Roseville Midas | Roseville, MN |
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"Direct-Hit helps me increase profits in my shop. In my shop, we use Direct-Hit to fix cars with confidence. We take advantage of the Repair-Tracs and Hotline Archives to see what other technicians are doing to fix the cars right. When we use Direct-Hit we feel confidence that we are fixing cars right the first time. It helps everyone.”
Moe Moin-Amin | Owner
Annandale Service Center | Annandale, VA |
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"We are very with Direct-Hit. It helps us quickly diagnosis difficult fixes. When we get a problem that is not a regular everyday fix, before spending a lot of unnecessary time, we go to Direct-hit to find the right fix. My technicians use Direct-Hit a lot and we love the Hotline Archives and Repair Tracs. These give us both common failures and fixes.”
Mike Van Den Berghe | Owner
Thrash Automotive | San Antonio, TX
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"Using Direct-Hit is becoming more and more routine. We feel very comfortable using the system and it's now something we use as a fore front instead of an after thought. Before having Direct-Hit there were some vehicles I would have to turn away because I didn't think I could fix them correctly and make money. Now I feel I can take on the harder jobs because I have the option to find the information fast and easy.”
Carl Stone | Owner
Hi Land Garage | Kennewick, WA
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"We use Direct-Hit as a way to reduce diagnostic and/or repair time. We use Repair Tracs and the Hotline Archives when a vehicle comes to us that we have not seen a pattern failure with. We use Repair Tracs to see if there is something that may speed up the diagnosis. Direct-Hit streamlines our efficiences.”
Bruce Little | Owner
The Auto Shop | Modesto, CA |
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